Refund Policy
• For Brands •
1. INTRODUCTION
This Refund Policy ("Policy") governs refund requests made by Brands registered on the ACHWALE platform, owned and operated by KeTab Internet World (Proprietorship) ("ACHWALE," "we," "us," or "our").
By creating campaigns or making payments through ACHWALE, the Brand acknowledges and agrees to the terms outlined in this Policy.
2. ELIGIBILITY FOR REFUND
Refunds are applicable only to campaign-related payments made by Brands under the following conditions:
Rejected Campaigns:
If a campaign is rejected by ACHWALE during review due to non-compliance with platform guidelines, unethical content, or violation of community standards.
Incomplete Campaign Execution:
If a Brand creates a campaign involving multiple Creators, and fewer Creators than the committed number accept or complete the task, the Brand will receive a refund for the remaining unfulfilled portion.
📊 Example:
If 10 Creators were selected but only 5 completed the campaign, a refund equivalent to the unexecuted 5 slots will be processed.
Uninitiated or Cancelled Campaigns:
If no Creator applies to a campaign within the committed duration or if the campaign is withdrawn before Creator selection.
⚠️ Important:
Refunds are not applicable once a campaign is executed or performance tracking begins.
3. NON-REFUNDABLE FEES
All membership and subscription payments (monthly or annual) made by Brands are non-refundable under any circumstances.
Refunds will not be issued if the Brand chooses not to use the platform or discontinues participation voluntarily after subscription.
4. REFUND PROCESS AND TIMELINE
All eligible refunds will be initiated within 7 (Seven) business days from the date of approval.
Refunds will be processed to the original payment method used during the transaction (e.g., UPI, bank transfer, credit/debit card).
In exceptional cases, ACHWALE may issue a personalized refund link to facilitate payment to an alternate verified account, upon written confirmation from the Brand.
5. TAX AND CHARGES
If a refund is approved, GST (if applicable) will also be refunded to the Brand along with the campaign amount.
ACHWALE will not deduct any hidden service charges or cancellation fees on eligible refunds.
6. REFUND DISQUALIFICATION
No refund will be granted if:
The campaign is executed and visible on any Creator's social media handle.
The Brand attempts to cancel a campaign after Creator participation has commenced.
The campaign was rejected for promoting illegal, abusive, or inappropriate content.
Misuse of the ACHWALE platform is identified (e.g., false claims, fund misrepresentation, or policy violations).
7. REFUND REQUEST PROCEDURE
To request a refund, Brands must:
Submit a support ticket through their ACHWALE dashboard or email support@achwale.com within 7 Working days of the campaign status update.
Include campaign ID, payment reference, and refund reason in the request.
ACHWALE's support team will verify eligibility and communicate approval or rejection via email.
Note:
All refund decisions by ACHWALE shall be final and binding.
8. EXCEPTIONS AND SPECIAL CASES
ACHWALE reserves the right to issue full or partial refunds at its sole discretion in extraordinary cases such as payment errors, duplicate transactions, or verified technical faults.
ACHWALE may deduct applicable taxes or transaction gateway charges in such cases, if imposed by financial institutions.
9. MODIFICATION OF POLICY
ACHWALE reserves the right to revise or amend this Refund Policy at any time without prior notice.
All modifications shall be effective immediately upon posting on the ACHWALE platform.
Continued use of the platform after changes constitutes acceptance of the revised policy.
10. CONTACT INFORMATION
Entity Details
KeTab Internet World (Proprietorship)
Operating Platform: ACHWALE
Jurisdiction: Hyderabad, India
Contact & Support
Email: support@achwale.com
For refund requests: support@achwale.com
Support Hours: Mon-Sat, 10 AM - 6 PM IST
💡 Quick Tip:
Always include your campaign ID and payment reference when contacting support for faster resolution.